Privacy Policy

1. Who we are

This Privacy Policy describes how Complete Copack LLC, a Florida limited liability company ("Company," "we," "us," or "our"), collects, uses, discloses, and protects personal information when you visit or use our website at https://completecopack.com (the "Site"), submit forms, request quotes, book meetings, browse products, or otherwise interact with our online services (together, the "Services").

We operate under the brand name Complete Co-Pack. Our principal place of business is:

2. Scope

This Policy applies to personal information collected through the Site and related online Services, including contact forms, quote requests, meeting scheduling tools, ecommerce or consultation checkout flows, email communications, and analytics technologies placed on the Site.

This Policy does not apply to information collected offline except where that information is combined with online data in our systems, or to third-party websites linked from the Site. Those third parties have their own privacy practices.

3. Information we collect

3.1 Information you provide

We collect information you voluntarily submit, which may include:

• Identifiers and contact details: name, email address, phone number, company name, job title
• Business and project details: product type, volume/MOQ needs, packaging preferences, timelines, certifications, and other information included in messages or quote forms
• Meeting and communication preferences when you schedule a call or respond to us
• Billing or shipping information if you purchase a consultation, sample service, or other product through the Site
• Any other information you choose to include in forms, uploads, or correspondence

3.2 Information collected automatically

When you visit the Site, we and our service providers may automatically collect:

• Device and browser information (device type, operating system, browser type and version)
• IP address, approximate location derived from IP, and network information
• Usage data such as pages viewed, links clicked, referring/exit pages, timestamps, and session duration
• Cookie identifiers, pixel tags, and similar technologies used for analytics, functionality, and marketing measurement

3.3 Information from third parties

We may receive information from CRM and scheduling tools (such as HubSpot), hosting providers, analytics platforms (such as Google Analytics), email delivery providers, payment processors (if applicable), and other vendors that help us operate our business. We may also receive publicly available business information relevant to B2B inquiries.

4. How we use information

We use personal information for the following business purposes:

• Respond to inquiries, prepare quotes, and communicate about co-packing, packaging, and fulfillment services
• Schedule and manage meetings and follow-up communications
• Process transactions, fulfill orders, and provide customer support for any products or paid services offered on the Site
• Operate, maintain, secure, and improve the Site and Services
• Analyze website performance, visitor engagement, and marketing effectiveness
• Send service-related messages and, where permitted by law, marketing communications about our services (you may opt out of marketing emails)
• Detect, prevent, and investigate fraud, abuse, or security incidents
• Comply with legal obligations, enforce our Terms of Use, and protect our rights and the rights of others
• Carry out other purposes disclosed at the time of collection or with your consent

5. How we share information

We do not sell your personal information for money. We may share personal information in the following circumstances:

• Service providers. With vendors that process data on our behalf, including website hosting, database/storage (such as Supabase), CRM and meeting tools (such as HubSpot), analytics (such as Google Analytics), email notification delivery, and payment processors where applicable. These providers are authorized to use personal information only as needed to perform services for us.
• Business transfers. In connection with a merger, acquisition, financing, reorganization, bankruptcy, or sale of assets, personal information may be transferred as part of that transaction, subject to applicable law.
• Legal and safety. When we believe disclosure is required or appropriate to comply with law, regulation, legal process, or governmental request; to enforce our agreements; or to protect the rights, property, or safety of the Company, our customers, or others.
• With your direction or consent. When you ask us to share information or otherwise consent to a disclosure.

6. Cookies and tracking technologies

We use cookies, pixels, local storage, and similar technologies to operate the Site, remember preferences, understand traffic, and measure campaigns. Categories may include:

• Essential cookies needed for Site security and core functionality
• Analytics cookies that help us understand how visitors use the Site
• Marketing or advertising measurement cookies used by platforms such as HubSpot or Google, where enabled

You can control cookies through your browser settings. Blocking some cookies may affect Site functionality. Where a third-party tool offers its own opt-out or preference controls, those controls are governed by that provider's policies.

7. Analytics and advertising tools

We may use Google Analytics, HubSpot, and similar tools to collect usage information. These providers may set cookies or receive truncated IP addresses and device identifiers. Their use of information is governed by their own privacy policies. Google provides information about Analytics and opt-out options at policies.google.com/privacy.

8. Data retention

We retain personal information for as long as needed to fulfill the purposes described in this Policy, including responding to inquiries, maintaining business records, complying with legal and accounting requirements, resolving disputes, and enforcing our agreements. Retention periods vary by data type and context. When information is no longer needed, we take reasonable steps to delete, de-identify, or securely archive it.

9. Security

We implement administrative, technical, and organizational measures designed to protect personal information against unauthorized access, loss, misuse, or alteration. No method of transmission or storage is completely secure. You use the Site and transmit information at your own risk. Please use strong unique passwords where accounts apply, and contact us promptly if you believe your information has been compromised.

10. Your privacy choices and rights

Depending on your location and applicable law, you may have rights regarding your personal information, which may include rights to:

• Request access to or a copy of personal information we hold about you
• Request correction of inaccurate or incomplete information
• Request deletion of personal information, subject to legal exceptions
• Opt out of marketing emails by using the unsubscribe link or contacting us
• Object to or restrict certain processing, where applicable

To exercise a privacy request, email [email protected] or write to us at the address above. We may need to verify your identity before fulfilling a request. We will not discriminate against you for exercising privacy rights available under applicable law.

If you are a California resident, the California Consumer Privacy Act (CCPA/CPRA), as applicable, may provide additional rights. We do not knowingly "sell" or "share" personal information as those terms are commonly defined for monetary sale. If our practices change, we will update this Policy and provide required notices and opt-out mechanisms.

11. Children's privacy

The Site and Services are intended for business users and adults age 18 and older. We do not knowingly collect personal information from children under 13 (or under 16 where a higher age applies). If we learn that we have collected such information without appropriate consent, we will take steps to delete it. Contact us if you believe a child has provided personal information to us.

12. International visitors

We are based in the United States. If you access the Site from outside the United States, you understand that your information may be transferred to, stored in, and processed in the United States and other jurisdictions that may have data protection laws different from those in your country. By using the Services, you acknowledge that transfer.

13. Third-party links

The Site may contain links to third-party websites, meeting tools, or resources. We are not responsible for the privacy practices or content of those third parties. We encourage you to review their privacy policies before providing personal information.

14. Changes to this Policy

We may update this Privacy Policy from time to time. The "Last updated" date at the top reflects the most recent revision. Material changes will be posted on this page. Your continued use of the Site after changes become effective constitutes acceptance of the updated Policy, to the extent permitted by law.

15. Contact us

For questions about this Privacy Policy or our privacy practices, contact:

You may also use our contact page. Related terms governing use of the Site are available in our Terms of Use.