Terms of Use

1. Agreement to these Terms

These Terms of Use ("Terms") constitute a legally binding agreement between you and Complete Copack LLC, a Florida limited liability company ("Company," "we," "us," or "our"), regarding your access to and use of the website located at https://completecopack.com (the "Site") and related online tools, forms, content, and services made available through the Site (collectively, the "Services").

By accessing or using the Site or Services, you agree to these Terms and our Privacy Policy. If you do not agree, do not use the Site or Services.

If you use the Site on behalf of a company or other legal entity, you represent that you have authority to bind that entity, and "you" includes that entity.

2. Company information

We market services under the brand name Complete Co-Pack. These Terms apply to the Site regardless of branding presented on particular pages.

3. Eligibility

The Site is intended for business and commercial use by individuals who are at least 18 years of age (or the age of majority in their jurisdiction). By using the Site, you represent that you meet these requirements and that the information you provide is accurate and complete.

4. Informational nature of the Site

Content on the Site — including service descriptions, case studies, guides, pricing ranges, MOQ references, timelines, certifications, and manufacturing capabilities — is provided for general informational purposes only. Site content does not constitute:

• A binding offer to sell goods or services
• Legal, regulatory, tax, or compliance advice
• A guaranteed production capacity commitment for any specific product, volume, or date

Actual services, pricing, minimum order quantities, lead times, certifications applicable to a particular job, and commercial terms are established only in a separate written agreement, quotation accepted in writing, purchase order accepted by us, or other negotiated contract between you and the Company.

5. Quotes, inquiries, and manufacturing contracts

Submitting a contact form, quote request, meeting request, email, or phone inquiry does not create a manufacturing, packaging, fulfillment, or supply contract. We may decline any inquiry or proposed project for any lawful reason.

Any production engagement will be governed by its own contract documents (for example master services agreement, statement of work, quality agreements, packaging specifications, and purchase orders). In the event of conflict between these website Terms and a signed production agreement, the signed production agreement controls for that engagement.

6. Products, consultations, and online purchases

The Site may offer consultation packages, products, or other paid items. Prices, availability, and descriptions are subject to change. We reserve the right to refuse or cancel orders, correct pricing errors, and limit quantities. Payment, shipping, taxes, refunds, and fulfillment for paid items are governed by the checkout terms presented at purchase and by any applicable written agreement.

7. Account and submissions

If you submit information through forms or other interactive features, you agree that the information is truthful to the best of your knowledge and that you have the right to provide it. You grant us a non-exclusive, royalty-free, worldwide license to use submitted information as needed to respond to your request, operate our business, and improve our Services, subject to our Privacy Policy.

Do not submit confidential formulas, trade secrets, or highly sensitive proprietary information through public website forms unless we have previously agreed in writing to receive such information under a confidentiality agreement. We treat ordinary inquiry details as business correspondence, but website forms are not a substitute for a formal NDA process.

8. Intellectual property

The Site and all content on it — including text, graphics, logos, icons, images, videos, design, layout, software, and trademarks — are owned by Complete Copack LLC or its licensors and are protected by United States and international intellectual property laws.

You may view and temporarily download materials from the Site for your personal or internal business evaluation of our services. You may not copy, modify, distribute, publicly display, reverse engineer, scrape, or commercially exploit Site content without our prior written consent, except for fair use as permitted by law or for ordinary browser caching.

"Complete Co-Pack" and related logos and marks are trademarks or service marks of the Company. Other names appearing on the Site may be trademarks of their respective owners.

9. Acceptable use

You agree not to:

• Use the Site in violation of any applicable law or regulation
• Submit false, misleading, defamatory, or infringing content
• Attempt to gain unauthorized access to our systems, accounts, or data
• Interfere with Site security, availability, or performance (including malware, flooding, or denial-of-service activity)
• Scrape, harvest, or use automated means to access the Site without our written permission, except for publicly documented search-engine indexing of ordinary pages
• Use the Site to send spam or unsolicited commercial communications
• Impersonate any person or entity or misrepresent your affiliation with any person or entity

We may suspend or terminate access for violations of these Terms or for any other lawful reason.

10. Regulatory responsibility

We provide co-packing and related manufacturing services subject to applicable facility registrations, certifications, and customer agreements. You remain solely responsible for:

• Your product formulas, claims, labeling, branding, and marketing compliance
• Obtaining any product-specific regulatory authorizations required to sell your products (including, where applicable, nicotine, dietary supplement, or other regulated categories)
• Ensuring that materials and specifications you provide are accurate and lawful

Nothing on the Site is a warranty that any specific product will be approved for any market or channel.

11. Third-party services and links

The Site may link to or integrate third-party services, including meeting schedulers, analytics, payment processors, and social platforms. We do not control and are not responsible for third-party sites or services. Your use of them is subject to their terms and privacy policies.

12. Disclaimer of warranties

THE SITE AND SERVICES ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS, WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SITE WILL BE UNINTERRUPTED, ERROR-FREE, SECURE, OR FREE OF VIRUSES OR THAT CONTENT WILL BE ACCURATE, COMPLETE, OR CURRENT.

Some jurisdictions do not allow exclusion of certain warranties. In those jurisdictions, some exclusions may not apply to you to the extent prohibited by law.

13. Limitation of liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, COMPLETE COPACK LLC AND ITS OFFICERS, DIRECTORS, MEMBERS, EMPLOYEES, AGENTS, AND AFFILIATES WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS, REVENUE, DATA, GOODWILL, OR BUSINESS OPPORTUNITY, ARISING OUT OF OR RELATED TO YOUR USE OF (OR INABILITY TO USE) THE SITE OR SERVICES, WHETHER BASED IN CONTRACT, TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY, OR OTHERWISE, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, OUR TOTAL LIABILITY FOR ANY CLAIM ARISING OUT OF OR RELATING TO THE SITE OR THESE TERMS WILL NOT EXCEED ONE HUNDRED U.S. DOLLARS (USD $100) OR THE AMOUNT YOU PAID US THROUGH THE SITE FOR THE SPECIFIC PAID SERVICE GIVING RISE TO THE CLAIM IN THE TWELVE (12) MONTHS BEFORE THE CLAIM, WHICHEVER IS GREATER.

These limitations do not apply to liability that cannot be limited under applicable law. These Terms do not limit remedies or liabilities that arise under a separate signed manufacturing or supply agreement, which will control for that engagement.

14. Indemnification

You agree to defend, indemnify, and hold harmless Complete Copack LLC and its officers, directors, members, employees, agents, and affiliates from and against any claims, damages, losses, liabilities, costs, and expenses (including reasonable attorneys' fees) arising out of or related to: (a) your use of the Site; (b) your violation of these Terms; (c) your violation of any law or third-party right; or (d) content or materials you submit through the Site.

15. Governing law and venue

These Terms and any dispute arising out of or relating to the Site or these Terms are governed by the laws of the State of Florida, without regard to conflict-of-law principles. You agree that exclusive jurisdiction and venue for such disputes will lie in the state or federal courts located in Broward County, Florida, and you consent to personal jurisdiction there, except where applicable law requires otherwise.

16. Dispute resolution preference

Before filing a formal claim, you agree to attempt to resolve the dispute informally by contacting us at [email protected]. We will attempt in good faith to resolve the dispute within thirty (30) days. Nothing in this section prevents either party from seeking injunctive or other equitable relief for intellectual property or unauthorized access claims.

17. Changes to the Site or Terms

We may modify the Site, discontinue features, or update these Terms at any time. Updated Terms will be posted on this page with a revised "Last updated" date. Continued use of the Site after changes become effective constitutes acceptance of the revised Terms, except where additional consent is required by law.

18. Termination

We may terminate or suspend your access to the Site at any time, with or without notice, for any reason, including if we believe you have violated these Terms. Sections that by their nature should survive termination (including intellectual property, disclaimers, limitations of liability, indemnification, and governing law) will survive.

19. Miscellaneous

Severability

If any provision of these Terms is held unenforceable, the remaining provisions will remain in full force and effect, and the unenforceable provision will be modified to the minimum extent necessary to make it enforceable.

Entire agreement

These Terms, together with the Privacy Policy and any additional terms presented for a specific Site feature or purchase, constitute the entire agreement between you and us regarding the Site, and supersede prior website terms relating to the same subject matter. They do not supersede separately signed commercial contracts.

No waiver

Failure to enforce any provision of these Terms is not a waiver of that provision or any other provision.

Assignment

You may not assign these Terms without our prior written consent. We may assign these Terms in connection with a merger, acquisition, corporate reorganization, or sale of assets.

Force majeure

We are not liable for delays or failures caused by events beyond our reasonable control, including natural disasters, war, terrorism, labor disputes, utilities or internet failures, epidemics, governmental actions, or supply-chain disruptions.

20. Contact

Questions about these Terms of Use may be directed to:

Or use our contact page. For privacy-related requests, see our Privacy Policy.